Tolga Gül1 , A. Özdal Değirmencioğlu2 , Benay Bulut3 , Erhan Dağ4 , Yusuf Alper Baştürk5 ,
Mehmet Dağlı6
Abstract
This study investigates the perceptions of patient communication and medical service quality in relation to the demographic and occupational characteristics of medical staff working in Alanya. A significant relationship was found between perceptions of patient communication and the field of expertise of the staff and the foreign language they speak. This indicates that, in medical tourism contexts, the patient communication perceptions of medical staff affect first-hand perceptions of health service quality. To increase health service quality and patient communication motivation, it is recommended that revenues from patients or insurance companies be distributed to all staff involved with medical tourists. Furthermore, apart from doctors and nurses, staff believe health service quality and communication are low. Therefore, it is recommended to provide in-service training for this area.
Keywords
Medical tourism, Medical staff, Health care, Communication, Quality
1 Correspondence to: Tolga Gül (Dr.), Alanya Alaaddin Keykubat University, Tourism Faculty, Tourism Department, Antalya, Turkiye.
E-mail: tolga.gul@alanya.edu.tr ORCID: 0000-0002-5218-082X
2 A. Özdal Değirmencioğlu (Dr.), Gazi University, Tourism Faculty, Tourism Department, Antalya, Turkiye. E-mail: ozdald@gazi.edu.tr
ORCID: 0000-0001-8372-7413
3 Benay Bulut, Alanya Alaaddin Keykubat University, State Hospital, Antalya, Turkiye. E-mail: benaybulut0688@gmail.com
ORCID: 0000-0002-4291-8130
4 Erhan Dağ (Lecturer), Kütahya Health Science University, Social Science Institue, Kütahya, Turkiye. E-mail: erhan.dag@ksbu.edu.tr
ORCID: 0000-0003-3474-1344
5 Yusuf Alper Baştürk (Lecturer), Alanya Alaaddin Keykubat University, Social Science Institue, Antalya, Turkiye. E-mail: yusufalperbasturk@
hotmail.com ORCID: 0000-0003-4482-4717
6 Mehmet Dağlı (Lecturer), Alanya Alaaddin Keykubat University, Social Science Institue, Antalya, Turkiye. E-mail: grmdagli@gmail.com
ORCID: 0000-0001-9143-8814
To cite this article: Gul, T., Degirmencioglu, A.O., Bulur, B., Dag, E., Basturk, Y. A., & Daglı, M. (2022). Health service quality and patient communication ın medical tourism. Journal of Tourismology, 8(1), 115-137. https://doi.org/10.26650/jot.2022.8.1.1059252
